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Return Policy


This Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 01/07/2023. Please note all items must be in there original condition and sealed for all unwanted returns.

All returns or cancellations can be requested via myaccount/orders/refund.

For none account holders please use the contact form or live chat for any returns or cancellations.

We stand by our word you have 30 days to arrange a return for refund or replacement no questions asked. YES returning an item to us is completely FREE unless stated on the product description.

Our extended Christmas returns policy

Shop with confidence with the extended returns policy valid from 26 July 2023 meaning you’ll have until 10 January 2024 to return unwanted purchases bought during this period. Applies across all online orders and phone purchases. This gives you ample time to make sure your gift is the right one. This updated policy supersedes the below T&Cs for orders within this period.

If your item arrives damaged or faulty you can return it, all items come with a minimum of 3 month guarantee. As a retailer we have the opportunity to repair or replace items that are faulty before offering a refund. If you’ve changed your mind and want to send it back, you can return it within 30 days from purchase as long as it is in ALL of its original packaging and is undamaged and has not been used. 

Open a return request

Please ensure you select an accurate reason for requesting the return as failure to do so can lead to the request being rejected. Please view the relevant support article below for further information:

I have received an incorrect item? 

I have ordered an incorrect item? 

I have ordered the right item but no longer need it.

I have received a faulty item.

Once you’ve opened a return request

You’ll receive an email confirming we’ve received your return request and a member of our team will reply back (typically within 48 hours) with the next steps. It is important to provide all the information requested by our team and any additional documents to get the matter resolved in a timely manner. From opening the return request should we require additional documents or the item(s) returning you have 30 days to do so before the request will be closed and no further action will be taken.

Send the item back

Please do not send any items back until a member of our team has been in touch, in some cases sending the item back may not be necessary. For items that you’ve changed your mind about and wish to return, it is your responsibility to pay for the return postage. For faulty items we will provide a tracked freepost return label, a member of our team will provide this when they contact you. You’ll need to send the items back within 30 days of opening the request or it will be closed and no further action will be taken. Providing tracking details for your return helps protect against delays or issues in the replacement or refund process, we cannot be responsible for lost parcels that are sent without tracking.    

Get your replacement or refund

Once we receive the item back from you, or once we agreed to replace or refund you and ask you to dispose of the faulty item, we will process your replacement order or refund within 2 business days. When we do you’ll receive an email letting you know. For refunds It usually takes 1 to 2 business days for a PayPal refund to go through. If you paid using a credit or debit card, it usually takes between 2 to 3 business days to process, depending on your card provider. For replacement items your order will be shipped and arrive within 2 to 3 days, you will receive email confirmation of the shipment.

Cancel Order

If you no longer want your order it is very easy to cancel your order, if you have an account with us simply go into myaccount/orders/refund and select your return reason and the order will be cancelled. if you brought through a guest account then you can message us via live chat.

Misuse of returns

Our return policy is designed to protect both our customers and ourselves. If we decide that a customer is misusing the Gear Geek return policy unintentionally or otherwise they may be subject to a range of actions, including account suspension, cost deductions for item(s) and postage fees and rejection of return requests. Examples of misuse of our policy include:

  • Selecting an inaccurate reason for return request  
  • Disregarding item conditions required for a return  
  • Requesting an excessive number of returns  
  • Disregarding return time frames required for a return   
  • Unauthorised use of a freepost return label  

Rejected Return Requests

In the rare occurrence of a return request being rejected we will be unable to replace or refund your order. Once a return has been rejected we cannot overturn a decision and you will have 7 days from receiving the rejection email to decide if you want your item(s) back before we recycle them.

For unwanted item(s) this typically occurs when parts or packaging are missing or damaged. Please ensure all parts and original packaging are returned in a unused, resalable condition and packaged safely to avoid rejection of your return. You will have the option to receive the item(s) back but will be responsible for a processing fee and postage. 

For item(s) you believe are faulty that our technical find are in full working order your return request will be rejected. You will have the option to receive the item(s) back but will be responsible for a processing fee and postage.  

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